ecactus solar uk
Frequently Ask Questions
Supplying Installers, Wholesalers and EPC companies in the Residential, Commercial and Industrial Sectors
Explore our FAQ page for comprehensive support and aftersales assistance with your solar energy solutions.
A Power Conversion System is a device for bidirectional conversion of electrical energy connected between the battery system and the Grid and/or load
Yes, it varies. The selection of PCS brands and models we use depends entirely on the specific project requirements. We strive to match the most suitable PCS with each project to ensure optimal performance and compatibility
Yes, a Power Conversion System (PCS) is always necessary when installing a battery, regardless of whether you are using a photovoltaic (PV) system or not. The type of PCS and its function might vary depending on the specific BESS model. Some systems include them already, whereas others do not
We do not supply PCS on their own
No, the batteries can’t charge and discharge at the same time
G98 and G99
No. There are some safety hazards involved with using heat blankets and can affect heat dissipation. If the temperature is low, we recommend installing indoors
The Tianwu’s temperature is adjusted by the liquid cooling pipes. It can be both cooled and heated
No. This can cause potential battery problems
Battery Discharge Efficiency is the amount of usable energy relative to the amount of energy lost during discharge
No, Wi-Fi only
About 5%. That is the charge and discharge rate
We normally offer 3 years warranty. If a customer has a desire to extend this, we can offer this for an extra fee
Yes. We have a built-in Emergency Power Supply (EPS) port ready to be wired into an emergency circuit
We do not currently supply a gateway for full house backup. You can speak to your electrician about the wiring, earthing, and gateway. Our Agave could connect to a full house network
There are pros and cons for each. For example, if your electricity usage is high and your battery capacity is relatively lower, your battery could drain quickly on full house backup. On the other hand, if power cuts are infrequent and shortlived, then a full house backup is more convenient
Our EPS functionality is built into our all-in-one units, then the wiring connections are on the side of the machine, close to the grid connection. Some competitors supply a separate EPS box but ours is built-in for convenience
If the EPS port is not wired up, the EPS function will be lost. Nothing will be back up. Only the load connected to the EPS port can still receive power supply from the battery when the power is off
Yes, with extra charge
Hybrid means both AC coupled and DC coupled
Yes. The inverter can also take power from the grid, so this isn’t an issue